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How AI is Revolutionizing Customer Service
Struggling with automation in customer service? In this video, we'll discuss the major shifts shaping AI-powered customer experiences. You'll learn how to take the first steps, explore advanced AI use cases beyond chatbots, and consider what the future of contact centers holds.
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Speakers
Rahul Garg
VP of Product, AI, and Self-Service; Genesys
Rahul joined Genesys in 2021 as VP of Product, AI, and Self-Service. He’s focused on building the best AI products and the next-generation AI Engine to power Genesys Cloud. Before Genesys, he worked at Pypestream, where he served as Chief Product Officer, and, before that, was on the founding team of IBM Watson.
Mila D'Antonio
Principal Analyst; Omdia
Mila D’Antonio is on Omdia’s Customer Engagement team where she focuses on enterprise applications that enable personalized and connected customer engagement. Mila analyzes key developments in customer engagement applications and emerging tech that improve customer interactions and enable personalized, relevant engagements. That includes research on customer engagement platforms, customer data platforms, customer journey orchestration, and conversational AI.
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
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