Piermichele Robazza is the Global Practice Director for Urban Science Aftersales Performance solutions, and is responsible for the Aftersales practice globally, developing Urban Science solutions in the service and parts space. Piermichele has spent over 30 years in automotive innovation.

Nancy Dunham is an automotive journalist with WardsAuto, serving as principal analyst for retail. Her experience includes extensive work as a managing editor, section editor, breaking news editor and public speaker. She has had pieces published in Automotive News, NADA publication, Bobit Publications, CARFAX, and US News & World.