Demand for restaurant delivery has been on the rise for years — and so have customer expectations. New research from Deliverect reveals that consumers have little patience for poor delivery experiences and consider order errors, long delivery times and poor food quality to be absolute dealbreakers. Noah Hayes of Deliverect talks with Nation’s Restaurant News about how restaurant operators can tap into technology to reduce kitchen errors, shorten delivery times and improve communication with last-mile couriers to keep savvy customers satisfied.
Noah is the GM of North America for Deliverect, the leading SaaS solution that simplifies online order management for restaurants. He leads a fast growing team across commercial, technical, and customer support functions, helping thousands of large and small restaurants across the United States and Canada thrive and grow. Noah has a strong leadership background in retail and hospitality tech, having helped startups break into new markets across the United States, Canada and Europe.
Diana Blass is a journalist and video producer specializing in technology and cultural trends. She is the founder of Diana Blass Productions and a contributor to Nation's Restaurant News. Her work has been featured on Fox Television Stations, the Discovery Channel, CRN, Light Reading and other digital platforms.
Deliverect’s solution helps restaurants to integrate their online orders from food delivery channels such as; Uber Eats, Deliveroo and JustEat etc. seamlessly into one platform, empowering business owners to have better operational service and increased customer satisfaction. Deliverect makes centrally managing all online orders easier, providing real-time reporting, streamlined menu updating, and stock management data.