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Bombardier Leads The Way In Customer Satisfaction
Anthony Cox discusses the multitude of ways Bombardier is supporting its customers and keeping customer satisfaction on the rise. He shares valuable insights on how the service network investments his company has made are already directly benefiting customers and keeping their planes running on time.
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Speakers
Anthony Cox
Vice President of Customer Support, Bombardier
Anthony has held a variety of roles within Bombardier over the past 16 years and he has been instrumental in the strategic planning and tactical execution of business aircraft support and services throughout the organization. His mandate is to work closely with customers to ensure they receive the best service experience possible.
James Pozzi
MRO Editor, EMEA, Aviation Week
James covers the latest industry news from the European region and beyond. He also writes in-depth features on the commercial aftermarket for Inside MRO.
Before joining Aviation Week, James reported on the aerospace sector in his role as industry editor at The Manufacturer.
Based in London, James trained as a journalist in 2011 by earning a UK industry qualification from The National Council for the Training of Journalists.
Bombardier is a global leader in aviation, focused on designing, manufacturing and servicing the world's most exceptional business jets. Bombardier’s Learjet, Challenger and Global aircraft families are renowned for their cutting-edge innovation, cabin design, performance and reliability. Bombardier has a worldwide fleet of approximately 5,000 aircraft in service with a wide variety of multinational corporations, charter and fractional ownership providers, governments and private individuals. Bombardier aircraft are also trusted around the world in special-mission roles.
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