Guillaume Landrivon is Vice President, Smart Services and Programs at Bombardier Aviation. In his role, he is responsible for driving the success and continued enhancement of Bombardier’s pioneering cost-per-hour service programs, which have provided customers with high-quality, genuine Bombardier parts for more than three decades. He is also tasked with driving the development of new and innovative aftermarket services.

Throughout his career, Mr. Landrivon has developed strong expertise in customer service, customer relations, technical support, and business development. He joined Bombardier in 2017 as Vice President, Parts Services, where he oversaw the growth and expansion of Bombardier’s worldwide Parts Services team.

As executive editor of MRO and business aviation, Lee Ann Shay directs Aviation Week's coverage of maintenance, repair and overhaul (MRO), including Inside MRO, and business aviation, including BCA.

She won the World Leadership Forum’s Aerospace Journalist of the Year Awards in 2009 (propulsion category) and in 2002 (maintenance category), and has been a finalist in other years. In 2017, Lee Ann won the Aerospace Media Awards' Best Future Tech submission.

She holds a B.A. in English and political science from Luther College and an M.A. in nonfiction writing from Johns Hopkins University.